Home > Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of the Ascend Health Partners website at ascendhpinc.com (the “Website”), operated by Ascend Health Partners, LLC (“Ascend Health Partners,” “Ascend,” “we,” “us,” or “our”).
By accessing or using the Website, requesting a health insurance quote, submitting information through our forms, or otherwise interacting with our Website and services, you agree to these Terms.
If you do not agree to these Terms, please discontinue use of the Website.
The Website, including its software, content, text, graphics, images, designs, logos, trademarks, service marks, functionality, and other materials, is owned by Ascend Health Partners, LLC or its respective licensors and is protected by applicable copyright, trademark, intellectual property, and other laws.
All rights not expressly granted under these Terms are reserved.
You may access and use the Website for lawful personal and informational purposes, including to learn about health insurance options, request information or a quote, and communicate with Ascend Health Partners regarding available insurance-related services.
You may make one copy of Website content solely for personal, informational, and non-commercial purposes, provided that:
Educational institutions may use Website content for classroom purposes where permitted by applicable law.
Any other use of Website content requires prior written permission from Ascend Health Partners.
You may not:
Ascend Health Partners reserves the right to restrict, suspend, or terminate access to the Website where we reasonably believe these Terms or applicable law have been violated.
The Ascend Health Partners name, logos, trademarks, service marks, trade names, designs, and other branding are owned by Ascend Health Partners or their respective owners.
Unauthorized reproduction or use of any trademark, logo, copyrighted material, or other intellectual property appearing on the Website is prohibited.
Copyright Notice: © 2026 Ascend Health Partners, LLC. All rights reserved.
Ascend Health Partners does not accept unsolicited ideas, proposals, creative materials, suggestions, business plans, concepts, or similar submissions.
If you nevertheless submit unsolicited materials, you acknowledge that, to the extent permitted by applicable law, such materials may be treated as non-confidential and may be used by Ascend Health Partners without compensation or other obligation to you.
This provision does not alter our obligations concerning personal information collected through quote forms, contact forms, applications, insurance-related communications, or other interactions covered by our Privacy Policy.
The Website may contain links to websites, resources, health insurance carriers, enrollment platforms, government resources, or services operated by third parties.
These links are provided for informational purposes or convenience.
Ascend Health Partners does not necessarily endorse and is not responsible for the:
of third-party websites or services.
Your use of any third-party website or service is subject to that third party's own terms, conditions, policies, and privacy practices.
Information provided on the Website is intended for general informational purposes and to assist consumers in understanding and exploring health insurance coverage options.
Ascend Health Partners works to provide clear and useful information regarding health insurance coverage, including Affordable Care Act-related coverage, family health insurance options, insurance carriers, potential subsidies, enrollment, and related matters.
Although we make reasonable efforts to maintain accurate and current information, we do not guarantee that all Website information is complete, accurate, current, or error-free.
Health insurance:
may change and may vary depending on individual circumstances, household information, income, age, geographic location, applicable law, government requirements, carrier requirements, and other factors.
Any quote, subsidy estimate, eligibility indication, or other information displayed through the Website should not be interpreted as a final determination or guarantee.
Users should confirm applicable plan, coverage, eligibility, premium, subsidy, and enrollment information before making insurance decisions.
IMPORTANT: This section governs Ascend Health Partners' SMS/text messaging program. Please review it carefully before providing consent to receive text messages.
Ascend Health Partners may operate an SMS/text messaging program through which individuals who provide appropriate consent may receive messages related to their interactions with Ascend Health Partners.
Depending on the request you make and the consent you provide, messages may relate to:
The specific messages you receive will depend on the messaging program, your interaction with Ascend Health Partners, and the consent you provide.
By affirmatively selecting an SMS/text messaging consent option on an applicable Ascend Health Partners form or otherwise expressly providing SMS consent, you consent to receive text messages from Ascend Health Partners at the mobile telephone number you provide.
Where disclosed at the point of collection and permitted by law, messages may be delivered using automated technology.
SMS/text messaging consent is separate from acceptance of these Terms and any other required agreement.
Consent to receive marketing text messages is optional and is not a condition of purchasing insurance coverage or receiving services from Ascend Health Partners.
You represent that:
You are responsible for providing an accurate and current mobile telephone number.
You may withdraw your consent to receive SMS messages at any time by following the opt-out instructions below.
Message frequency varies.
The number and frequency of messages you receive may depend on your health insurance inquiry, quote request, enrollment activity, interactions with Ascend Health Partners, and the messaging program to which you have consented.
Ascend Health Partners does not guarantee any particular number or frequency of SMS messages.
Message and data rates may apply.
Your wireless carrier's standard text messaging, data, and other charges may apply to messages you send or receive.
Ascend Health Partners is not responsible for charges imposed by your mobile carrier.
Please contact your wireless carrier if you have questions regarding your messaging or data plan.
You may opt out of receiving SMS/text messages from Ascend Health Partners at any time by replying STOP to any applicable message.
After you send STOP, you may receive a confirmation message acknowledging that your opt-out request has been received.
After your opt-out request is processed, you will no longer receive messages through the applicable SMS messaging program unless you subsequently provide new consent.
Opting out of SMS messages does not necessarily opt you out of other communications that you separately requested or authorized, such as email or telephone communications.
For assistance regarding the Ascend Health Partners SMS/text messaging program, reply HELP to an applicable text message.
You may also contact Ascend Health Partners customer care at:
Email: info@ascendhpinc.com
Phone: 888-890-3034
Customer care can assist with questions concerning the messaging program, your insurance inquiry, or your communication preferences.
Carriers are not liable for delayed or undelivered messages.
Message delivery is subject to effective transmission by your wireless service provider and may be affected by circumstances outside Ascend Health Partners' control, including:
Ascend Health Partners does not guarantee that every SMS/text message will be transmitted or delivered within a particular period.
Availability of Ascend Health Partners SMS services may depend on your wireless carrier, mobile plan, device, and geographic location.
Not all carriers, devices, or service plans may support all messaging functions.
Your mobile carrier remains responsible for the wireless services it provides to you.
Ascend Health Partners does not sell, rent, or share mobile telephone numbers, text messaging originator opt-in data, SMS consent records, or messaging preferences with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
SMS consent is specific to Ascend Health Partners and the applicable messaging program for which you provided consent. Providing SMS consent to Ascend Health Partners does not constitute consent to receive marketing messages from unrelated third parties.
Ascend Health Partners may use vendors and service providers as necessary to operate the messaging program, transmit messages, maintain communications technology, and provide requested services, provided those parties process information on our behalf and are subject to appropriate contractual or legal requirements.
For additional information regarding how Ascend Health Partners collects, uses, protects, and discloses personal and mobile information, please review our Privacy Policy.
Ascend Health Partners may modify, suspend, or discontinue all or part of its SMS/text messaging program when reasonably necessary, subject to applicable law.
Changes may include modifications to:
Any material changes to these SMS Terms may be reflected in updated Terms and Conditions posted on the Website.
Ascend Health Partners operates this Website independently and is not the Health Insurance Marketplace, HealthCare.gov, or a federal or state government agency.
The Website may provide information and assistance relating to:
Such information is provided for general informational and assistance purposes and may not represent the complete terms, conditions, exclusions, limitations, costs, benefits, networks, or availability of any particular insurance policy or health plan.
Nothing displayed on the Website should be interpreted as a guarantee of:
Final plan availability, eligibility, premium amounts, subsidies, coverage, enrollment, and benefits may depend on insurance carriers, Marketplace requirements, government determinations, individual circumstances, applicable law, and other factors outside Ascend Health Partners' control.
For comprehensive information regarding federal Health Insurance Marketplace services and available Marketplace coverage, consumers may visit HealthCare.gov.
The Website is intended to operate in accordance with applicable federal requirements, including applicable provisions of 45 CFR §§ 155.220 and 155.260.
The Website and all information and content provided through it are made available on an “as is” and “as available” basis.
To the fullest extent permitted by applicable law, Ascend Health Partners disclaims warranties, express or implied, relating to the Website or its content, including warranties concerning:
Ascend Health Partners does not warrant that:
Your use of the Website is at your own risk to the extent permitted by applicable law.
To the fullest extent permitted by applicable law, Ascend Health Partners and its officers, directors, employees, agents, representatives, affiliates, licensors, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:
This limitation applies regardless of the legal theory upon which a claim is based and only to the extent permitted under applicable law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
If you believe that material appearing on the Website infringes your copyright or other intellectual property rights, please contact Ascend Health Partners at:
accounts@ascendhpinc.com
Your notification should provide sufficient information to allow us to identify the allegedly infringing material and understand the basis of your claim.
We may request additional information reasonably necessary to investigate the complaint.
Ascend Health Partners may modify, update, suspend, restrict, or discontinue any portion of the Website at any time.
We may also update these Terms periodically to reflect changes in:
When these Terms are updated, the Last Updated date at the beginning of the document will be revised.
Changes become effective when posted on the Website unless otherwise stated.
Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
If any provision of these Terms is determined by a court or other authority of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the maximum extent permitted by applicable law.
The remaining provisions will continue in full force and effect.
These Terms, together with the Ascend Health Partners Privacy Policy and any other terms or notices expressly incorporated by reference, constitute the agreement between you and Ascend Health Partners regarding your use of the Website, except where a separate written agreement applies.
No failure by Ascend Health Partners to enforce a provision of these Terms constitutes a waiver of that provision or any other provision.
These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-law principles.
To the extent permitted by applicable law, disputes relating to these Terms or use of the Website shall be resolved in the appropriate state or federal courts located in Bernalillo County, New Mexico.
For questions regarding these Terms, the Website, or Ascend Health Partners' services, please contact:
Ascend Health Partners, LLC
14275 Midway Rd
Addison, TX 75001
United States
General/Customer Care Email: info@ascendhpinc.com
Phone: 888-890-3034
For copyright-related matters:
Email: accounts@ascendhpinc.com
For SMS/text messaging assistance, reply HELP to an applicable message or contact us using the customer care information above.
To stop receiving SMS/text messages, reply STOP to an applicable message.