Home > Privacy Policy
Ascend Health Partners, LLC ("Ascend Health Partners," "Ascend," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a health insurance quote, submit information through our forms, communicate with our licensed agents or representatives, or otherwise interact with our services.
By using our website or interacting with Ascend Health Partners, you acknowledge that you have read this Privacy Policy. If you do not agree with our privacy practices, please do not use the website or provide personal information through it.
Depending on how you interact with us, we may collect personal information such as:
We collect information reasonably necessary to respond to your requests, assist you with health insurance coverage options, facilitate requested services, and fulfill the other purposes described in this Privacy Policy or disclosed to you at the time information is collected.
When you visit or interact with our website, we may automatically collect certain technical and usage information, including:
Where permitted by applicable law and appropriate to the services we provide, we may receive information from other sources, including:
We may use personal information for purposes including:
If you provide your telephone or mobile number and consent to receive communications from Ascend Health Partners, we may contact you regarding your inquiry, health insurance quote, requested services, coverage options, enrollment-related matters, or other communications for which you have provided appropriate consent.
Where you separately consent to receive SMS or text messages from Ascend Health Partners, we may use the mobile telephone number you provided to send messages relating to the messaging program or purpose for which you provided consent.
Communications may be made using telephone calls, emails, SMS/text messages, prerecorded messages, or automated technology where permitted by applicable law and consistent with the consent you provided.
Message frequency may vary depending on your interactions with Ascend Health Partners and the applicable messaging program.
Message and data rates may apply.
You may opt out of SMS/text messages at any time by replying STOP to an applicable message. For assistance, reply HELP or contact us using the information provided in the Contact Us section below.
Consent to receive marketing communications is not a condition of purchasing insurance coverage or obtaining services from Ascend Health Partners.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. This includes mobile telephone numbers and information associated with SMS/text messaging communications.
All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data, SMS consent records, and messaging preferences will not be shared with any third parties or affiliates for their own marketing or promotional purposes.
Ascend Health Partners does not sell or rent mobile telephone numbers, SMS/text messaging opt-in information, or messaging consent for third-party marketing or promotional use.
This restriction does not prevent Ascend Health Partners from using vendors or service providers that process information on our behalf as reasonably necessary to operate our communications systems, deliver messages you requested or consented to receive, maintain our technology, or provide services to you, provided such providers are subject to appropriate contractual or legal obligations regarding the information they process.
SMS consent is specific to Ascend Health Partners and the applicable messaging program or purpose for which you provided consent. Your consent will not be treated as consent to receive marketing text messages from unrelated third parties.
We may disclose personal information in the circumstances described below.
We may disclose personal information to vendors and service providers that perform services on our behalf, such as:
These providers may access personal information only as reasonably necessary to perform services for us and are expected to handle that information in accordance with applicable contractual and legal requirements.
Where applicable and permitted by law, and as necessary to fulfill a request you make, we may disclose appropriate information to insurance carriers, health plans, licensed insurance agents, authorized representatives, or other entities involved in helping you evaluate, apply for, obtain, or manage health insurance coverage.
Where applicable and permitted or required by law, we may disclose information to the Centers for Medicare & Medicaid Services (“CMS”), government agencies, Health Insurance Marketplace systems, or other authorized entities involved in determining eligibility or facilitating insurance applications, enrollment, financial assistance, subsidies, coverage, or related services.
We may disclose information when required by applicable law, regulation, court order, subpoena, governmental request, or other legal process.
We may also disclose information when we reasonably believe disclosure is necessary to:
If Ascend Health Partners is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Notwithstanding the general categories of information sharing described above, mobile telephone numbers and text-messaging originator opt-in data and consent will not be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
All information-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may use cookies, pixels, tags, scripts, and similar technologies to operate our website, understand how visitors interact with it, improve functionality, personalize certain website experiences, perform analytics, and measure advertising or marketing performance.
These technologies may include:
These technologies may be used to support essential website functionality, maintain sessions, process forms, remember certain preferences, and help ensure that the website operates correctly.
Analytics technologies may help us understand:
We may use third-party analytics services, including services provided by Google or similar providers.
We may use advertising pixels, cookies, or similar technologies to measure campaign performance, understand how visitors interact with advertising, and improve our marketing efforts.
These technologies may include tools or services provided by advertising platforms such as Google and Meta/Facebook.
The particular cookies, pixels, and other technologies used on our website may change over time as our website, services, and technology providers change.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality or your experience using the website.
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.
Access to personal information may be limited to personnel, service providers, or other authorized parties that reasonably require access to perform their responsibilities or provide requested services.
However, no method of internet transmission, electronic communication, or electronic storage is completely secure. Therefore, we cannot guarantee that personal information will always remain completely secure.
We retain personal information for as long as reasonably necessary to:
Specific retention periods may vary depending on the type of information, the service involved, applicable insurance or regulatory requirements, and the purpose for which the information was collected.
Where a specific legal or regulatory retention requirement applies, we may retain the applicable information for the period required by law.
When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal, regulatory, insurance, and recordkeeping requirements.
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
To exercise an applicable privacy right, contact us using the information provided in the Contact Us section below.
We may need to verify your identity before processing certain privacy requests.
You may opt out of marketing emails by using the unsubscribe mechanism included in the applicable email or by contacting us.
Opting out of marketing emails does not necessarily prevent us from sending administrative, transactional, service-related, or other non-marketing communications permitted by law.
You may opt out of SMS/text communications at any time by replying STOP to the applicable message.
For assistance with SMS communications, reply HELP or contact us using the information provided below.
Opting out of marketing SMS communications does not affect the lawfulness of communications sent before your opt-out request was processed or other communications permitted by applicable law.
If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) and other applicable California privacy laws.
Depending on the circumstances, applicability thresholds, and applicable exemptions, these rights may include the right to:
To submit a privacy request, contact us using the information provided below.
We may verify requests as required or permitted by applicable law before fulfilling them.
Nothing in this section changes our commitment regarding mobile and SMS information: text-messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Our website and services are not directed to children under 18 years of age.
We do not knowingly collect or solicit personal information directly from individuals under 18 through the website.
Information regarding children or dependents may, however, be provided by a parent, legal guardian, or authorized adult when reasonably necessary in connection with a family health insurance quote, eligibility determination, insurance application, enrollment, or related service.
If we learn that personal information has been collected directly from an individual under 18 in circumstances where such collection is not permitted, we will take reasonable steps to delete the information, subject to applicable legal, insurance, and regulatory requirements.
Our website may not currently respond to browser-based Do-Not-Track (“DNT”) signals because there is not a universally accepted standard governing how such signals should be interpreted.
Certain browsers, devices, or jurisdictions may provide additional privacy preference mechanisms. Where we are legally required to recognize a particular privacy preference signal, we will handle it in accordance with applicable law.
Our website may contain links to websites, insurance carriers, government resources, enrollment platforms, social media services, or other services operated by third parties.
Ascend Health Partners does not control and is not responsible for the privacy practices, security, content, availability, or policies of third-party websites or services.
When you leave our website or interact directly with another organization, the information you provide may be governed by that organization's privacy policy and terms.
We encourage you to review the privacy policies of third-party websites and services before providing personal information.
We may update this Privacy Policy periodically to reflect changes in:
When we make changes, we will update the Last Updated date at the top of this Privacy Policy.
Changes become effective when posted to the website unless otherwise stated.
We encourage you to periodically review this Privacy Policy to remain informed about our privacy practices.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Ascend Health Partners, LLC
14275 Midway Rd
Addison, TX 75001
United States
Email: accounts@ascendhpinc.com
Phone: 888-357-2479
Ascend Health Partners operates this website as an independent health insurance agency and is not the federal Health Insurance Marketplace, HealthCare.gov, or a federal or state government agency.
Ascend Health Partners provides information and assistance intended to help consumers understand and evaluate health insurance coverage options, including Affordable Care Act-related coverage and family health insurance options.
Information provided through this website is for general informational purposes and should not be interpreted as a guarantee of insurance coverage, eligibility, premium amounts, subsidies, financial assistance, benefits, or plan availability.
Insurance plans, premiums, benefits, eligibility, subsidies, enrollment requirements, and coverage terms may vary based on individual circumstances, geographic location, insurance carrier requirements, applicable law, and other factors.
Any final insurance coverage, eligibility determination, premium, subsidy, benefit, or enrollment decision is subject to the terms and requirements of the applicable insurance carrier, health plan, Health Insurance Marketplace, government program, or other responsible entity.
For comprehensive information regarding federal Health Insurance Marketplace plans and services, consumers may visit HealthCare.gov.